Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal data.
Last updated: February 2026
1. Introduction
Petro Transfers, based in Zadar, Croatia (“we”, “us”, “our”), is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. What Data We Collect
We collect the following personal data when you submit a reservation request or contact form on our website:
Full Name
To identify you and address you in communications
Email Address
To send booking confirmations and respond to enquiries
Phone Number
To contact you regarding your transfer booking
Flight Number (optional)
To track your flight and ensure timely pickup
We may also collect technical data such as your IP address, browser type, and pages visited through cookies and analytics tools. Please see our Cookie Policy for more details.
3. Why We Collect Your Data
We use your personal data for the following purposes:
- To process and manage your transfer booking requests
- To send booking confirmation and relevant communication via email
- To contact you by phone or WhatsApp regarding your transfer
- To track your flight and ensure timely airport pickup
- To respond to your enquiries submitted via the contact form
- To improve our website and services
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under the GDPR:
Consent (Article 6(1)(a) GDPR)
When you submit a reservation or contact form and check the consent checkbox, you give us explicit consent to process your data for the purposes described.
Contract Performance (Article 6(1)(b) GDPR)
Processing your data is necessary to fulfil the transfer service you have requested. Without your name, contact details, and travel information, we cannot provide the service.
5. Data Retention
We retain your reservation data for a period of 2 years from the date of your transfer. This allows us to handle any follow-up enquiries, provide repeat booking convenience, and comply with any legal obligations. After this period, your personal data is securely deleted from our systems.
6. Data Sharing with Third Parties
We do not sell, trade, or share your personal data with third parties for marketing or any other purposes. Your data is used exclusively by Petro Transfers for the purposes of providing our transfer services and communicating with you about your bookings.
7. Cookies
Our website uses cookies to ensure proper functionality and to analyse website traffic. For detailed information about the cookies we use, how they work, and how to manage or disable them, please refer to our Cookie Policy.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of any inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (“right to be forgotten”).
Right to Data Portability
Request your data in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have concerns about how your data is handled, please contact us: